MendMeShop Ultrasound FAQ'S

Here are answers to some typical questions our customers may have after receiving their MendMeShop Ultrasound unit, if your question isn’t here or you would like more information please call or email us, we are always happy to help.

When I use the ultrasound, why do I not feel much?

You shouldn't truly feel much heat or vibration when using the ultrasound device. This is because the ultrasound gel conducts the heat and energy that emanates from the device directly into your injured soft tissue. While you may experience a very slight warming sensation, it is the vibration caused by the ultrasonic energy that is providing the benefits and the heat is simply a by-product of that vibration. Think of it as a microscopic massage for your soft tissue cells. Ultrasonic waves are sound waves that travel at a frequency that is incapable of being heard by the human ear – so it stands to reason that it very unlikely that you will feel it.

So how do you know your device is working? Well, first of all, is the light on? This is a good indication that the device is building up the acoustic energy and transmitting it through the transducer head and into your injured area. Secondly, when you hold it near your ear, can you hear a faint humming? This is also a good indication that all is as it should be. Thirdly, if you held the unit so that the transducer head is facing up and the device is on, place one or two drops of water on the transducer head. Is the water becoming agitated? This means the ultrasonic waves are passing through the water. There is one more way to be certain that the ultrasound is working for you. Are you starting to notice less pain, or increased range of motion? There is no better test for seeing if this device is right for you than being on the road to recovery.

If you do feel significant heat when using the device, apply more gel and move the unit faster and increase the treatment area. You may notice a warming, cooling, or tingling sensation – this is likely from the gel. The menthol, lavender, peppermint, and eucalyptus in the gel are powerful healing agents – most people love to feel these natural healers working to bring down inflammation and soothe sore tissues but if you find the sensation uncomfortable, please discontinue use and let us know. We will happily exchange your gel for a hypo-allergenic, unscented ultrasound gel.

How long before I start seeing results?

Every injury is different as is each person’s capacity for healing. Some people will respond sooner to treatments than others. However, most people should see noticeable results within two or three weeks. If you are treating a chronic condition or your goal is to break down scar tissue, this will likely take longer than more acute injuries. When using the heat therapy devices, the benefits are almost instantaneous as it provides a deep penetrating heat you will immediately notice. Regarding the ultrasound, this treatment is cumulative, that is, the more you use the ultrasound, the more you will notice its benefits over the intermediate and long term.

May I treat more than one area at once?

You are certainly able to do so. We do suggest however, that you let the ultrasound device or Infrared Heat device to cool down for about 15 to 20 minutes in between treatments. Most people suffer from more than one injury and the versatility of the MendMeShop product line allows people to treat a wide variety of ailments to improve their overall wellness.

How often do I use ultrasound or Infrared Heat?

Use ultrasound daily for the first two weeks at the frequency specified for your condition in the Treatment Guide. For the third week, use the ultrasound device every other day using the same number of daily treatments as the previous two weeks. For Week 4, take a break from using the ultrasound to give your injured area chance to rest and naturally heal.

For the infrared heat therapy products, how often you use it depends on the injury. For acute injuries, use infrared heat therapy twice daily for between 30 and 45 minutes per session. If you have been suffering from an ailment for a significant period of time and it has become a chronic issue, increase the number of treatment sessions to four times daily. The length of the treatment sessions for chronic conditions should also range between 30 and 45 minutes. Use the device on High for the first 5 minutes and switch to Low for the remainder of the session.

For information specific to using your infrared heat therapy device together with other MendMeShop products read the pamphlet The Ultimate Combination Treatment Protocol Guide that was shipped with your order. If you have any questions, please send us an email or give us a call.

What do I do after I have completed my first Ultrasound treatment cycle?

If you have noticed slight to moderate improvement to your condition (some take longer than others to heal), you may begin the above treatment protocol again after resting for week 4. If you have a chronic condition or have significant scar tissue present you can expect to repeat the cycle at least 2 or 3 times (some conditions will require longer). In this case, remember to always rest on the 4th week of treatment. The longer you’ve had scar tissue, the longer it will take to break down; be patient and you should notice increased elasticity and less pain with each treatment cycle.

If you have noticed considerable improvement or complete relief from your pain – you may wish to only use your ultrasound device occasionally to treat flare-ups or preventatively to warm up the affected area.

If you have noticed no improvement to your condition after week 4 or any worsening of your condition any time during the treatment schedule, discontinue use and get in touch with us. Please note at no time during your treatment with the ultrasound or any MendMeShop products should you feel any pain, if you feel any pain stop using the product and contact us.

Do you have any independent studies on the effectiveness of these treatments that I can read?

Sure. Ultrasound treatment has been used effectively for treating soft tissue injuries since the 1950’s, doctor’s have been prescribing R.I.C.E since Hippocrates, and the positive effects of radiant heat has been known since, well, since man first basked in the sun’s soothing rays but don’t take our word for it – step into our library and see for yourself. Scientists and Physicians have been exploring the possibilities and limitations of these treatments and their applications for years. Find what you need to know by scouring our links to find informative, unbiased, and relevant articles here.

How do I register the warranty?

You can register online at http://www.mendmeshop.com/registration/index.php or, send us the warranty card attached to the User Manual. You may also call us and we will do it for you over the phone. If you are experiencing a technical issue with any item you purchased, please also give us a call. We are available at 1-877-876-4588 on weekdays between 9:00am and 9:00pm, Saturdays between 12:00pm and 5:00pm, and Sundays 12:00pm to 8:00pm, all Eastern Standard Time.

To give you the best chances for recovery, We strongly encourage you to get in touch if you have any questions or comments not addressed here. We are here to help you.

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